Note: This question is asking the moderators to explain why my flag was declined. I don't want people answering to guess why it may have been declined but the actual reason.
Recently a user had some struggles coming to terms with how the site works, after multiple attempts at trying to reach them by me and other users they still seemed to struggle. To cut a long story short I eventually flagged for a moderator to have a word with the user to help them out. I did this because:
- All the normal users attempts had all but failed.
- Most of the usual avenues to reach the user were no longer viable (posts deleted, don't want too long of a discussion in comments etc.).
- I didn't want the user to feel attacked, i.e. constantly commenting to them.
- At the point it got to it seemed to warrant a mod stepping in to take action.
To give some context my flag was:
Might be worth a mod messaging the OP here as they appear to have a fundamental misunderstanding of the site and are close, if not already hit, the answer ban.
However, this flag was declined. The reason states:
we are already aware of this user's struggle with the site due to all the other flags (including multiple from you on this question)
Eh? So, my flag was declined because the mods were already aware of the problem? How was I supposed to know that? You may look at the reason and see I flagged multiple times, this is true. However, looking at what those flags are the decline still doesn't make much sense.
Looking at these flags we see that they contain, 7 No Longer Needed comment flags that I used as and when comments on the main post were no longer needed. There was also 1 mod flag used to clean up the comments that were no longer needed once discussion died down.
There were also other flags from me on their posts that you can see but of course these were Not An Answer flags on separate posts that weren't answers.
For full context a while back they also had another post that was Not An Answer and had some obsolete comments on it that I deleted.
Nowhere have I previously flagged asking the mods to potentially have a word with the user here. Therefore, I'm not sure why my flag was declined because I would have no idea that the mods were already aware of the problem or that other users had already flagged.
Why was my flag here declined?